OUR STORE

VISIT OUR STORE IN
BLACK MOUNTAIN, NORTH CAROLINA.

215 E. State Street,
Black Mountain, NC 28711

(828) 669-0200

sales@blackmountaincoins.com

Get Directions
CONTACT US AT BLACK MOUNTAIN COINS

SELLING YOUR COLLECTION?
Appointments are highly encouraged to ensure we have the experts available to help.

BUSINESS HOURS

Monday – Friday –9:00am – 5:00pm

Saturday – 10:00am – 5:00pm

Sunday – Closed

Contact us to schedule an appointment.

FAQ

Will I receive the same product that I see in the picture?

Virtually all of our product images are photographed in high resolution. However, if there is more than one of that item in our inventory, there may be some variations between the displayed product. Rest assured, we won’t consider our transactions complete until we know you’re happy with the item.

Please contact us if you have any questions or concerns about variations between coins, stamps or other items.

Where can I view my sales receipt?

Once your item is packed and shipped we will email you the invoice and tracking ID number. Also, if you are a registered member of the site you can view all transactions and purchase information within your user dashboard.

How can I return an item?

At Blackmountaincoins.com, we want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us.
  • If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

WooCommerce.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Full refund policy

Will you restock items indicated as “out of stock?”

Due to the nature of our business, we unfortunately can never guarantee restocks on rare or hard-to-find items. However, we are always buying coins, stamps and more at our brick and mortar shop — you never know what treasures will come through the door. We’re also excited to share that you now have the ability to add items (stock or out-of-stock) to a personal wish list. Once you do, you’ll be notified when that exact item is in our inventory.

Where can I ship my order?

We ship to all U.S. locations and ship internationally to the following countries. If you do not see your location listed, please contact us and we will see if we can accommodate you.

  • Australia
  • Austria
  • Canada
  • Czech republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Japan
  • Liechtenstein
  • Luxembourg
  • Malaysia
  • Netherlands
  • Norway
  • Singapore
  • Slovakia
  • Sweden
  • Switzerland
  • United Kingdom (UK)
  • United States (US)
  • USA minor outlying islands

HAVE QUESTIONS?

Fill out the form below, or contact us at:

sales@blackmountaincoins.com

(828) 669-0200

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