OUR COIN & STAMP EXPERTS ARE EAGER TO HELP.
Thanks for visiting Black Mountain Coins online. We appreciate your patronage and are happy to answer your questions, listen to feedback,
discuss special product requests, and help in any way we can. The best way to get in touch is through the contact form below. Just complete your request and submit. Our team will get back to you asap.
We are also available by phone at 828-669-0200 or in-person during our shop’s regular business hours. Thanks again.
Monday – Friday – 9:00am – 5:00pm
Saturday – 10:00am until 5:00pm
Sunday – Closed
(Visits by appointment can also be arranged.)
Virtually all of our product images are photographed in high resolution. However, if there is more than one of that item in our inventory, there may be some variations between the displayed product. Rest assured, we won’t consider our transactions complete until we know you’re happy with the item.
Please contact us if you have any questions or concerns about variations between coins, stamps or other items.
Once your item is packed and shipped we will email you the invoice and tracking ID number. Also, if you are a registered member of the site you can view all transactions and purchase information within your user dashboard.
At Blackmountaincoins.com, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
WooCommerce.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Due to the nature of our business, we unfortunately can never guarantee restocks on rare or hard-to-find items. However, we are always buying coins, stamps and more at our brick and mortar shop — you never know what treasures will come through the door. We’re also excited to share that you now have the ability to add items (stock or out-of-stock) to a personal wish list. Once you do, you’ll be notified when that exact item is in our inventory.
We ship to all U.S. locations and ship internationally to the following countries. If you do not see your location listed, please contact us and we will see if we can accommodate you.
- Czech republic
- United Kingdom (UK)
- United States (US)
- USA minor outlying islands