Placing an Order
Find answers to your questions by browsing the subject below. If you do not find an answer for your question, please contact us.

About “My Account”
Store your shipping and billing info with us by setting up an account. Click on “My Account” and visit the “Create New Account” link. We keep your customer data private. You can also checkout without creating an account. Simply fill out the required information each time.

Finding What You Want
To view our catalog of products, visit the “Store Categories” menu on the left of the site. You can also use the website’s “search” field at the top of any site page to perform a search.

Using the Shopping Cart
Clicking “Add to Cart” will place a desired product into your Shopping Cart. To see what you have placed in your cart, click “View Cart” at the top of each page. To remove an item, go to “View Cart” and click on “Remove” beside the item you wish to take out of your cart.

Our shopping cart utilizes “cookies” in your browser to remember who you are and what you have placed in your cart. This means you don’t need to remember a membership number or password.

Placing An Order
To place an order, follow these steps:

1. Search or browse our store and add items to your cart as described above in “Using The Shopping Cart.”
2. Visit “View Cart” and click “Check Out.”
3. Fill out the shipping, billing, and payment info on our secure page.
4. Wait for your products to arrive.

Payment Options
We accept Discover Card, Master Card, VISA and PayPal. We can only ship to the billing address of the credit card holder. The billing address must match the address listed on your credit card. All credit card orders are verified with the card-holder’s bank and will be canceled if the information is incorrect. Please make sure that telephone numbers and email addresses are correct. The telephone number must be a land line. Mobile phone numbers will not be accepted.

Refund Policy
100% Satisfaction Guaranteed or your money back. We issue credits or refunds—you choose. All order-related issues must be addressed within 7 days of receipt of merchandise. Contact must be made by email or phone and customer must provide all pertinent order information as well as a description of the problem. All issues, should there be any, will be resolved to the satisfaction of our customers. We promptly respond to all detailed messages, typically within the same day. THE ONLY EXCEPTION TO THIS GUARANTEE APPLIES TO PRECIOUS METAL BULLION PRODUCTS AND BULK COIN PRODUCTS WHICH CANNOT BE RETURNED.

Purchase Agreement — Please Read Carefully
By pressing the “checkout” button you are authorizing “Black Mountain Coins” to charge your credit card in-full at the time of order. This will also include the respective shipping charges as well as Sales Tax for the residents of North Carolina of 7.75%.

If you have any further questions, please contact us with pertinent details and we will get back to you soon.